Product quality is essential, of course; but so is the quality of service offered to customers.
WHAT IS CUSTOMER SERVICE IN OUR FIELD?
Offering good service means, most of all, quickly meeting our customers’ requests, taking into account any specific needs and agreeing upon the best suited solution.
Anyone who’s worked in the industrial field as long as we have is well aware that times are growingly tight, and that a delay always heavily erodes profit margins. For this reason our delivery dates are always agreed upon with the client, and monitored carefully: our customers know that they can safely plan their work around the times we declare.
As manufacturers we have thorough experience and know-how on our products, and we can offer both the advice a customer may need to make the correct purchase, and the support for any sudden urgency, or unforeseen event, that may arise during work.
Thanks to constant market monitoring, we are in a position to optimize material and item stock in our warehouses both by type and quantity, which allows us to promptly meet customer demands.